Workshops
Lots of learning, compactly packed – English learning in just one day
Customer Service
In our practice-oriented workshop, you will learn how to be convincing and professional in direct conversations with customers. The focus is on active speaking so that you can communicate in a confident, friendly and competent manner in every situation.
Focus of the workshop:
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Professional handling of complaints and difficult customers
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Effective formulations for more clarity and empathy
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Positive and service-oriented language behavior
🔹 For: Employees in customer service , sales and support
🔹 Duration: An intensive day full of practical exercises and valuable tips
Presentation
Become a rock star on stage or in the meeting room! In my practical workshop, you will learn how to make your presentations confident and engaging . The focus is on speaking freely and addressing your audience in a targeted manner.
Focus of the workshop:
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Appear confident and overcome stage fright
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Argue clearly and convincingly
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Use your voice , body language and rhetoric in a targeted manner
🔹 For: Professionals and managers, students and anyone who wants to improve their presentation skills
🔹 Duration: An intensive day full of exercises and individual feedback
Negotiation
Learn the art of negotiation and get your arguments across! This workshop is all about effective speaking and strategic action to achieve your goals - be it at work or in everyday life.
Focus of the workshop:
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Appear confident and self-assured
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Argue convincingly and refute objections professionally
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Apply negotiation strategies in a targeted manner and create win-win situations
🔹 For: Executives, sales teams, project managers and anyone who wants to negotiate better
🔹 Duration: An intensive day with practical exercises and role plays
Looking for something different?
Do you have special requests? Are you looking for a workshop that is tailored to your individual needs ? Whether specific topics or special focuses - I would be happy to help you develop a tailor-made concept that is a perfect fit for you or your team.
What I can do for you:
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Design content and goals according to your specifications
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Focus on active speaking and practical exercises
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Flexible formats and time adjustment
Just share your ideas or challenges with me – together we will create the perfect solution.